TroubleshootingJune 24, 2020

Why cant i access my account?

First, please check your network connection, reboot your router and device, and then try again. If this still doesn’t work check your login credentials have been entered correctly. They are case sensitive and also ensure that you havent mixed up a Zero (0) with a letter O. …

TroubleshootingJune 24, 2020

How to check my device

Check if you entered your activation details correctly. – Check your network connection, reboot your router and device, and then try again. – If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. – Your Internet needs to be minimum 10 Mbp …

TroubleshootingJune 24, 2020

Some channels are not working. Whats going on?

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines below before reporting a channel: Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel …

TroubleshootingJune 24, 2020

Im experiencing buffering issues when viewing channels?

Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause: The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again The second …

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